FAQ

العربية

FAQ

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What shuttle picks me up from the North and South Terminals to the new Airport?

KAIA offers free transportation in cooperation with Al-safwa Company to pick up transit passengers. Taxis are also available to pick you up from or to the new Airport. You can also board buses offered by the airlines that charge a nominal fee.

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What are the Rental Car companies in the new airport?

There are currently three companies in the new airport: Al- Faris Rent a Car. Enterprise Rent-a-Car Key Car Rental

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Where can I drop a rental car off in the new airport?

You can contact the company for more information.

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Is there a free shuttle to Mekkah?

Free transportation is currently not available. Sorry for the inconvenience.

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Is there a currency exchange office?

Yes, there is. There are also ATM machines.

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How many Zamzam water bottles are allowed for each passenger?

One 5-liter bottle per passenger.

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Where are female expats picked up?

They can be picked up at the South Terminal. For more information, you can contact: +966 12 (268) 555 222 Ext. 66

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My flight was delayed, will there be any additional benefits to passengers? / Am I entitled to compensation? What are the procedures to be followed?

Contact your Airlines for more information.

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I have contacted my Airlines and there was no response

If the issue was not resolved within 15 days, you can contact the Hotline to file a complaint with Customer Care at GACA: 8001168888 Or you can send an Email to custymercare@gaca.gov.sa

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How can I register a complaint to the Airport Administration?

You can Email us at : Customercare@gaca.gov.sa‬‬‬‬

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Are pets allowed in the airport?

Generally, pets such as cats are permitted in the airport.

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Where can I pick up my pets?

You can collect your pets at Customs in the Saudi Cargo building

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How can I apply for a job?

You can e-mail your resume to: careers@gaca.gov.sa Or you can visit the HR Administration at GACA - Jeddah Headquarter or contact the following number: + 966 12 6851456 Ext. 444/448

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What address do I put in my Navigation System to get to the South Terminal?

STC Sales Office ‏King Abdulaziz International Airport، Jeddah 23631 https://maps.app.goo.gl/AQS9Z

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What address do I put in my Navigation System to get to the new Airport?

King Abdulaziz International Airport Jeddah 23631 Prince Majed St. https://goo.gl/maps/mJBKw93bEJB2

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Is there a free shuttle from the Airport to the hotel?

This service is not available at the Airport. You can contact the hotel for more information.

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How much does parking cost?

The South and the North Terminals It costs 3.5 S.R. per hour. You can contact the operator for more information at the following number: + 966 12 685 615 / 920020706 The new Airport Parking It costs 5 S.R. through E-payment and you will be charged 10 S.R. per hour if the payment is processed at the Exit. For more information, you can contact the following Hotline number: 920011233

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Is there long-term parking available?

Yes! It should be activated ASAP.

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How can I subscribe to the VIP lounges? How can I become a member of the VIP lounges?

You can contact the Executive Office through the following number: 920009042 Or the following Email: ex-office@gaca.gov.sa